Exist Digital ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect information about you when you use our website at existdigital.co.uk/ or contact us about our services.

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our contact details are: Exist Digital, Over, Cambridgeshire. Email: hello@existdigital.co.uk.

What data we collect

We collect the following types of personal data:

  • Contact information — your name, email address, phone number and business name when you submit an enquiry via our contact form.
  • Enquiry details — the content of messages you send us, including the service you are interested in and how you found us.
  • Website usage data — information about how you use our website, including pages visited, time spent on the site and how you arrived. This is collected via analytics tools (see Cookies section).
  • Communications — records of email correspondence between us.

How we use your data

We use your personal data for the following purposes:

  • To respond to your enquiry and provide information about our services.
  • To deliver the services we have agreed to provide.
  • To send you information about our services where you have consented to receive it.
  • To improve our website and services using anonymised analytics data.
  • To comply with legal obligations.

Our lawful basis for processing your data is legitimate interests (responding to enquiries and delivering services) and, where applicable, your consent (marketing communications and non-essential cookies).

Who we share your data with

We do not sell your personal data. We may share your data with the following third parties where necessary to deliver our services:

  • Elasticmail — for transactional email delivery. Your email address is processed by Elasticmail when we send you a response to your enquiry.
  • Google Analytics — for website analytics (where you have consented to analytics cookies). Google processes anonymised usage data on our behalf.
  • Cloudways / Google Cloud — our website hosting provider. Your data is stored on servers located in the EU.

All third-party processors are bound by data processing agreements and are required to keep your data secure and use it only for the purposes we specify.

How long we keep your data

We retain your personal data for as long as necessary to fulfil the purposes set out in this policy:

  • Enquiry data is retained for up to 24 months from the date of your last contact with us.
  • Client data is retained for the duration of our working relationship and for up to 6 years after the end of that relationship, in line with our legal obligations.
  • Analytics data is retained in anonymised form for up to 26 months.

Your rights

Under UK GDPR you have the following rights regarding your personal data:

  • Right of access — you can request a copy of the personal data we hold about you.
  • Right to rectification — you can ask us to correct inaccurate data.
  • Right to erasure — you can ask us to delete your data in certain circumstances.
  • Right to restrict processing — you can ask us to limit how we use your data.
  • Right to object — you can object to processing based on legitimate interests.
  • Right to data portability — you can request your data in a portable format.
  • Right to withdraw consent — where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at hello@existdigital.co.uk. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses SSL encryption and is hosted on secure, enterprise-grade infrastructure.

Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last updated. We will notify you of significant changes where we are able to do so.

Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@existdigital.co.uk or write to us at Exist Digital, Over, Cambridgeshire.